How can we help you today?

Simply complete the required information online, select the bank and follow by your Postpaid account for GIRO sign up.

√ Easy online set-up for participating eGIRO banks

√ Instant approval with processing time within minutes

√ Have your banking credentials ready for faster set-up

√ Refer ABS website at https://abs.org.sg/consumer-banking/eGIRO for the latest list of participating banks

StarHub Account No. (example: 1.12345678S)

DBS, POSB

online

Log in to your internet banking website using your banking ID and Password, select “Pay Bills and Cards,” then “Add GIRO Arrangement.”

√ Processing time of up to 5 business days.

√ Prepare your banking login details for online set-up.

StarHub Account No.

OCBC

online 2

Log in to your personal banking website using your banking ID and Password, select Payments & transfer, then GIRO services.

Log in to your mobile app using your banking ID and Password, select “Pay,” then “GIRO services” and finally “Set-up GIRO payment.”

√ Processing time of up to 14 business days.

√ Prepare your banking login details for online set-up.

StarHub Payment Code

StarHub

Online

1) Log in with your Hub iD.

2) Select "Bills" from the bottom menu.

3) Tap on the payment amount bar under the selected StarHub billing account number (i.e., 1.12345678S).

4) Scroll down to the "Payment" section and tap the "Set up a recurring payment" bar.

5) Choose "GIRO" and follow the onscreen instructions.

1) Log in with your Hub iD.

2) Go to "My Bills". Scroll down and click on "Sign up for Recurring Bill Payment".

3) Choose "Apply for GIRO", click "Next", and follow the onscreen instructions.

√ Easy online set-up for DBS, POSB and OCBC banks.

√ Processing time of up to 5 business days for DBS and POSB, while 14 business days for OCBC.

√ Prepare your banking details for faster set-up.

StarHub
Account
No.

(for DBS, POSB bank)

StarHub
Payment
Code

AXS Station

Apply in person with your DBS/POSB ATM card and PIN by selecting Finance, follow by DBS, and select Services and Apply for GIRO.

√ Electronic set-up processing time up to 5 business days.

√ Prepare your DBS/POSB ATM card before application.

√ Search for a nearby AXS location via AXS website.

StarHub Mobile Number/StarHub Account No.

StarHub

Main Shops

Apply in person with your DBS/POSB ATM card and PIN.

√ Electronic set-up processing time up to 5 business days.

√ Prepare your DBS/POSB ATM card before application.

StarHub Mobile Number

StarHub GIRO Payment Form³

(ii) Tick the appropriate box(s), complete Part (1) and (2) of the form with your details and your Postpaid Account's "Payment Code".

(iii) Print, sign and mail it using the postage-paid mailer included with the form (address included in the form).

√ Only original signed GIRO application forms are accepted by the banks for GIRO application.

√ Manual form processing time of up to 4 to 6 weeks upon receipt for your bank approval.

√ Applicable to all GIRO participated banks.

√ Where can I find the Payment Code on my bill?

StarHub Payment Code

For an approved GIRO application by your bank:

√ The approval of this application will supersede existing payment instruction for the nominated StarHub Account(s).

√ This authorization will take effect from your next StarHub billing cycle.

√ A system generated letter of notification will be sent upon approval.

√ The StarHub account holder will see the following message on the StarHub bill once the GIRO arrangement is in effect: “Thank you for paying by GIRO via < Bank Name >account ending in XXX”.

Once the recurring deduction message appears, you will no longer need to send us any payment as the total outstanding balance amount will be deducted directly from your bank account monthly. To keep your subscription current, please remember to maintain sufficient funds in your designated bank account.

If a recurring payment is rejected on your StarHub bill due date, a system generated notification letter will be sent to you to let you know the payment failed. If there is a consecutive payment failure, you might experience service disruption.

In general, GIRO arrangement will be automatically terminated if the deduction is unsuccessful with the same GIRO payment rejection reason from your bank for 3 consecutive billing cycle.

To terminate a GIRO arrangement, please complete and return the StarHub Recurring GIRO Payment Termination Form to StarHub using the postage-paid mailer included with the form. Termination will be processed within the 3 working days upon receipt and will take effect on the next billing cycle. Please note that to change from recurring GIRO to a non-recurring payment method (e.g., cash), you’ll need to terminate your recurring GIRO first.

NOTE:

1 As a StarHub Mobile subscriber, you can enjoy FREE 100 SMS/MMS per month when you pay through GIRO. This is not applicable for SharePlus Plan's Dependent Line(s), DataPack and Employee Plan.
2 First party application is accepted at the moment. To sign up GIRO bill payment from third consenting party, please visit other online GIRO application channel.
3 Do note that only original signed GIRO application forms are accepted by the bank for GIRO application. Please mail the original GIRO form to our office address listed below and allow 4 to 6 weeks for the bank to process the application. The approval of GIRO application using StarHub GIRO Application Form is subject to your bank’s discretion.

STARHUB LTD

(GIRO)

SINGAPORE POST CENTRE

P.O. BOX 291

SINGAPORE 914010

Pay by Recurring Credit/Debit Card?

Enjoy hassle-free bill payment with Recurring Credit/Debit Card¹ using your preferred American Express, Mastercard or Visa card!

You can either apply or modify your payment method online via our StarHub online channel or use the StarHub recurring payment application form. Approved application or modification will supersede any existing payment arrangement.

Application Channel

Guide

StarHub Online

1) Log in with your Hub iD.

2) Select "Pay" from the bottom menu.

3) Select "Pay bill".

4) Tap on the payment amount bar under the selected StarHub billing account number (ie: 1.12345678S).

5) Scroll down to the "Payment" section and tap the "Set up a recurring payment" bar.

6) Choose "Credit card" and follow the onscreen instructions.

If you’re already on a recurring credit card payment arrangement, you can tap "Update credit card expiry" or "Change payment method" to update your details.

1) Log in with your Hub iD.

2) Go to "My Bills". Scroll down and click on "Sign up for Recurring Bill Payment".

3) Choose "Apply for Recurring Credit Card", click "Next", and follow the onscreen instructions.

If you’re already on a recurring credit card payment arrangement, you can click "Update" to update your details.

Please take note there will be a $1 temporary authorization charge, which will be automatically removed by the bank.
Lastly, a system-generated email notification will be sent to your registered email address for confirmation.

√ Instant approval and set-up within minutes.

√ Accepts American Express, Mastercard or Visa.

√ Cards support 3DS – Authentication for added security

StarHub Recurring Credit/Debit Card Application Form

(ii) Tick the appropriate box(s), complete Part (1) and (2) of the form with your details and your Postpaid Account's "Payment Code".

(iii) Print and sign the document, then mail it using the postage-paid mailer included with the form (address included in the form).

Tips: StarHub Payment Code (4 to 8 numeric digits) can be found on the payment slip of your StarHub bill.

√ Complete set-up within 3 business days after we received the form.

√ Accepts American Express, MasterCard or Visa.

√ Where can I find the Payment Code on my bill?

For an approved Recurring Credit/Debit Card applications or modifications:

√ The approval of this application or modification will supersede any existing payment instruction for the nominated StarHub Account(s).

√ This authorization will take effect from your next StarHub billing cycle.

√ A system generated letter of notification will be sent upon approval.

√ The StarHub account holder will see the following message on the StarHub bill once the Recurring Credit/Debit Card arrangement is in effect: “Thank you for paying by Credit Card (Ending in XXXX).”

Once the recurring deduction message appears, you will no longer need to send us any payment as the total outstanding balance will be charged directly from your credit/debit card account monthly. To keep your subscription current, please remember to maintain sufficient credits in your designated bank account and have your credit/debit card details up to date.

If a recurring payment is rejected on your StarHub bill due date, a system generated notification letter will be sent to you to let you know the payment failed. If there is a consecutive payment failure, you might experience service disruption.

Recurring Credit/Debit Card payment arrangement will be automatically terminated if the deduction is unsuccessful with the same credit/debit card payment rejection reason from your bank for 3 consecutive billing cycles.

To terminate a Recurring Credit/Debit Card arrangement, please complete and return the StarHub Recurring Credit Card Termination form to StarHub using the postage-paid mailer included with the form. Termination will be processed within the 3 working days upon receipt and take effect from next billing cycle. Please note that to change from recurring credit card to a non-recurring payment method (e.g., cash), you’ll need to terminate your recurring credit card first.

NOTE:

1 As a StarHub Mobile subscriber, you can enjoy FREE 100 SMS/MMS per month when you pay with recurring credit/debit card. This is not applicable for SharePlus Plan's Dependent Line(s), DataPack and Employee Plan.